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Free shipping on orders over $200.00 · 15% off when you pay with Bitcoin · Same-day dispatch across Canada

Refund and Returns Policy

Last updated August 21, 2026

Regulated products

For health and safety reasons, cannabis products cannot be returned once they have left our facility. This is standard across Canadian cannabis retail.

What we do cover

  • Incorrect item — we ship the correct product at our cost, or refund it.
  • Damaged or defective item — including leaking cartridges and broken seals, when reported within 48 hours of delivery with photos.
  • Missing item — verified against the packing slip and reshipped.
  • Lost in transit — reshipped or refunded after a carrier trace.

How to start a claim

Email sales@popscannabis.co with your order number, a description of the issue and photos where relevant, within 48 hours of delivery.

Refund method and timing

Approved refunds are returned by Interac e-Transfer, or in BTC at the exchange rate at the time of refund for Bitcoin orders. Refunds are issued within 5 business days of approval.

Cancellations

Orders can be cancelled at no cost any time before the shipping label is generated.